Our Policies
Buying from Chumleighs!
Here at Chumleighs we are proud to offer a 30 Day Working-Copy Guarantee on all of our products. What this means is that should you purchase a movie, game, CD or console that does not work or a component that isn't functioning (such as a controller, charger, AV or HDMI cable) bring it back to us with the receipt as soon as possible. We will be happy to take a look and exchange it for a working one.
If you live a distance from our store, feel free to call us, email or message on Facebook the moment you discover any issues. As long as we know ahead of time when you will be able to make it in, it makes things much easier on our staff. Additionally, if you happen to live closer to our Peterborough location, feel free to give them a call and inquire if they are able to make the exchange for you.
If you have any further questions, feel free to contact us.
**Receipts required for ALL returns**
Selling to Chumleighs
We are eager to buy your good quality items. We are always looking to buy video games, consoles, vg accessories, movies, and music!
**We DO NOT buy laptops, cell phones/smartphones, android boxes, bluetooth speakers, musical instruments/guitars, burned (homemade) discs, stereos, power tools or gold/silver/jewelry.**
Remember, we always pay more!
FAQs
Where are we located?
Our store is located at 221 Front St, Belleville, ON. in it’s beautiful Downtown. Visit our “contact us” page for more store info.
What is your exchange policy?
It happens all the time - you come into our store and pick up a movie or game to add to your collection and wouldn't you know it? You get home and you realize you already own a copy! When this happens, feel free to return to us armed with the item you purchased, your own copy and the receipt. We will happily allow you to exchange the item for something else in store.
What if I don’t like the items i purchased?
If you have purchased an item and simply decide you don't like it, we are unable to offer a full exchange. Everyone's tastes are different - we can guarantee the item itself is working but not whether you will enjoy playing it/watching it. In this event, we do welcome you to sell the item back to us.
Why do I need picture I.D. to sell you my items?
In order to sell your goods to us, we require a piece of photo ID. If you do not have ID because you are underage, have lost your wallet, or any other reason, you can bring along someone who does have ID. Driver's license, (photo) health card, provincial photo ID and current student cards are all valid forms of identification.
In accordance with local Police regulations, we are required to see photo identification each and every time someone sells to us. We do not log this information in to any kind of computer system or database. We do not use it for marketing purposes nor do we share it with anyone. If you are under the age of 18, we do reserve the right to request parental/guardian approval before being able to sell to us.
Why does the condition of my items matter?
We pay based on the condition of the items. We are always looking to buy, and condition means everything when we sell. If there is anything we need to fix or replace (e.g. repair discs, replace cases), then we will offer you less than usual. Keep your items in good shape for the best price!
Do you do Buyback/Pawns?
Chumleighs is not a licensed pawn shop so we can not offer buyback on your goods. Additionally, we do not offer loans.
How long does buying/testing take?
Most people should expect to wait a few minutes should they come in with a handful of video games or movies - our staff is efficient and understands the value of your time and ours. We aim to keep things moving as quickly as possible but some items do require a bit more attention.
When it comes to testing systems, it can vary in how long it takes for us to test. An old Gameboy is going to be faster to test than a Playstation 4. On average, it takes roughly 15 - 20 minutes to test consoles (Xbox 360, Wii, etc) and about 10 minutes for testing handhelds (Gameboy, Nintendo DS, PSP, etc).
Extra controllers, cords and additional systems all add extra time into our testing procedures. If you come in and are short on time and/or have additional errands to run, you are welcome to leave your name and phone number and we will contact you once we finish your order.
The same goes for if you come in with a big order of BLU-RAYs, or video games! If you come in with several boxes, feel free to leave them for a little while with us. Please note: That we can not start testing ANY systems when we have less than ½ hr left to be open for the day. This gives us adequate time to test items before we buy them.